Modern businesses generate and consume increasingly large amounts of data. Information is needed to support operational and strategic decisions. Despite the advent of Big Data tools and technology, most organizations I have worked with aren’t able to take advantage of the data or tools in their daily work. While greater awareness of human visual perception… Continue reading The Missing Information in Business Metrics
Tag: Process Capability
Understanding Process Capability
Process capability is a key concept in Quality and Continuous Improvement (CI). For people not familiar with the concept, process capability is a process’s ability to consistently produce product that meets the customer requirements. Conceptually, process capability is simple. If a process makes products that meet the customer requirements all the time (i.e. 100%), it… Continue reading Understanding Process Capability