Process capability is a key concept in Quality and Continuous Improvement (CI). For people not familiar with the concept, process capability is a process’s ability to consistently produce product that meets the customer requirements. Conceptually, process capability is simple. If a process makes products that meet the customer requirements all the time (i.e. 100%), it… Continue reading Understanding Process Capability
Tag: Process Stability
Achieving Improvement
In my blog Setting SMART Goals, I made the point that having a measurable goal in an improvement project is not enough — we have to know how it is measured and interpreted to make it useful. What makes a goal achievable? In my work as a Continuous Improvement (CI) coach and consultant, I have… Continue reading Achieving Improvement