Process capability is a key concept in Quality and Continuous Improvement (CI). For people not familiar with the concept, process capability is a process’s ability to consistently produce product that meets the customer requirements. Conceptually, process capability is simple. If a process makes products that meet the customer requirements all the time (i.e. 100%), it… Continue reading Understanding Process Capability
Tag: Quality
Achieving Improvement
In my blog Setting SMART Goals, I made the point that having a measurable goal in an improvement project is not enough — we have to know how it is measured and interpreted to make it useful. What makes a goal achievable? In my work as a Continuous Improvement (CI) coach and consultant, I have… Continue reading Achieving Improvement
Can You Trust Your Data?
Data is a new buzzword. Big Data, data science, data analytics, etc. are words that surround us every day. With the abundance of data, the challenges of data quality and accessibility become more prevalent and relevant to organizations that want to use data to support decisions and create value. One question about data quality is… Continue reading Can You Trust Your Data?
Back to the Basics
What is quality? What does it mean to you and your organization? No matter your definition of quality, the result is a satisfied customer. As a management consultant specializing in quality and continuous improvement, I see opportunities everywhere to improve customer satisfaction. Most of them don’t require significant resources or efforts. Despite the rhetoric about… Continue reading Back to the Basics