Achieving Improvement

Process Improvement

In my blog Setting SMART Goals, I made the point that having a measurable goal in an improvement project is not enough — we have to know how it is measured and interpreted to make it useful. What makes a goal achievable?  In my work as a Continuous Improvement (CI) coach and consultant, I have… Continue reading Achieving Improvement

Setting SMART Goals

Recently I had conversations with several people on different occasions about effective goal setting.  It is a common practice to use Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) as criteria to create goals.   However, using SMART goals for effective management or decision making is not as simple as it appears. For example, “improve product ABC… Continue reading Setting SMART Goals