Tag: NPS

  • Back to the Basics

    Back to the Basics

    —

    by

    Fang Zhou
    in ,

    What is quality?  What does it mean to you and your organization?  No matter your definition of quality, the result is a satisfied customer. As a management consultant specializing in quality and continuous improvement, I see opportunities everywhere to improve customer satisfaction.   Most of them don’t require significant resources or efforts.  Despite the rhetoric about…