What is quality? What does it mean to you and your organization? No matter your definition of quality, the result is a satisfied customer. As a management consultant specializing in quality and continuous improvement, I see opportunities everywhere to improve customer satisfaction. Most of them don’t require significant resources or efforts. Despite the rhetoric about… Continue reading Back to the Basics
Tag: Customer
My First-hand Experience in Innovation
As I look forward to the new year, I learned that ProtoArray protein microarray by ThermoFisher Scientific would be discontinued at the end of 2018. ProtoArray is special to me because I spent the first six years of my industry career developing it from a concept from Mike Synder’s lab at Yale, to a global… Continue reading My First-hand Experience in Innovation