Tag: Customer

  • Back to the Basics

    Back to the Basics

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    by

    Fang Zhou
    in ,

    What is quality?  What does it mean to you and your organization?  No matter your definition of quality, the result is a satisfied customer. As a management consultant specializing in quality and continuous improvement, I see opportunities everywhere to improve customer satisfaction.   Most of them don’t require significant resources or efforts.  Despite the rhetoric about…

  • My First-hand Experience in Innovation

    My First-hand Experience in Innovation

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    by

    Fang Zhou
    in

    As I look forward to the new year, I learned that ProtoArray protein microarray by ThermoFisher Scientific would be discontinued at the end of 2018.  ProtoArray is special to me because I spent the first six years of my industry career developing it from a concept from Mike Synder’s lab at Yale, to a global…